Terms and Conditions for Cleaning The Twins
Welcome to Cleaning The Twins! These Terms and Conditions govern your use of the services provided by Cleaning The Twins, located at 3825 S 57th Ave, Greenacres, FL 33463, and accessed via our website, cleaningthetwinsfl.com, or through direct engagement for our services. By engaging with our services, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please do not use our services.
1. Services Offered
Cleaning The Twins provides comprehensive residential and commercial cleaning and janitorial services within Greenacres and Palm Beach County. Our services include, but are not limited to, general housekeeping, deep cleaning, surface sanitation, office cleaning, and specialized cleaning tailored to client needs. We aim to deliver professional, reliable, and high-quality cleaning solutions.
2. Service Agreements and Scheduling
- Booking: All services must be scheduled in advance through our website, phone (561-671-0853), or email ([email protected]).
- Confirmation: Bookings are confirmed once Cleaning The Twins sends a confirmation notice, detailing the service, date, time, and estimated cost.
- Access: Clients must provide our cleaning team with safe and unobstructed access to the premises at the scheduled time. Failure to do so may result in service cancellation and applicable charges.
- Cancellations/Rescheduling: We require at least 24 hours' notice for any cancellations or rescheduling of services. Cancellations within 24 hours may incur a cancellation fee.
3. Pricing and Payments
- Quotes: All pricing quotes are based on the information provided by the client. Any significant changes to the scope of work or property conditions may result in an updated quote.
- Payment Terms: Payment is due upon completion of the service, unless otherwise agreed upon in writing for commercial accounts. We accept various forms of payment, as communicated at the time of booking.
- Late Payments: Cleaning The Twins reserves the right to charge late fees or suspend services for overdue payments, particularly for commercial clients with established billing cycles.
4. Client Responsibilities
- Clients are responsible for removing valuable or fragile items from areas to be cleaned, or for clearly indicating such items to our cleaning team.
- Clients should inform us of any specific instructions, preferences, or concerns regarding the cleaning service prior to our arrival.
- For the safety of our staff, clients should ensure that pets are secured and not interfere with the cleaning process.
5. Our Commitment to Quality and Satisfaction
- We strive for 100% customer satisfaction. If you are not completely satisfied with our service, please contact us within 24 hours of the service completion.
- Cleaning The Twins will address any legitimate concerns and, if necessary, re-clean the disputed area at no additional charge. This guarantee does not apply if the client or other parties have tampered with the cleaned areas after our service.
6. Damages and Liability
- Cleaning The Twins is insured for damage or breakage caused by our staff while performing services.
- Any claims for damages must be reported within 24 hours of service completion to allow for prompt investigation.
- Our liability is limited to the cost of repair or replacement of the damaged item, or the value of the cleaning service, whichever is less. We are not responsible for pre-existing damages or conditions.
7. Privacy Policy
Your privacy is important to us. Information collected from you, including personal and property details, is used solely for the purpose of providing our cleaning services, managing your account, and improving our offerings. We do not share your personal information with third parties except as necessary to fulfill our services or as required by law.
8. Intellectual Property
The content on cleaningthetwinsfl.com, including text, graphics, logos, and images, is the property of Cleaning The Twins and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on our site without explicit written permission.
9. Amendments to Terms
Cleaning The Twins reserves the right to update or modify these Terms and Conditions at any time. Any changes will be posted on our website, and your continued use of our services after such modifications constitutes your acceptance of the new terms.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles.
11. Contact Information
If you have any questions or concerns regarding these Terms and Conditions or our services, please contact us:
- Cleaning The Twins
- 3825 S 57th Ave, Greenacres, FL 33463
- Phone: 561-671-0853
- Email: [email protected]
- Website: cleaningthetwinsfl.com