Privacy Policy for Cleaning The Twins
At Cleaning The Twins, located at 3825 S 57th Ave, Greenacres, FL 33463, we are committed to protecting the privacy and security of the personal information of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services, whether through our website, phone at 561-671-0853, email at [email protected], or directly through our cleaning services.
Information We Collect
We collect various types of information in connection with the services we provide, which include residential cleaning, commercial cleaning, house cleaning services, janitorial services, deep cleaning, sanitation cleaning, office cleaning, and routine housekeeping in Greenacres and Palm Beach County.
- Personal Identification Information: This includes information such as your name, email address, phone number, and physical address. We collect this when you request a quote, schedule a service, contact us via forms on our site, or through direct communication.
- Payment Information: For processing payments for our services, we collect necessary financial details. This information is handled securely by third-party payment processors, and we do not store sensitive payment card details on our servers.
- Service-Related Information: Details about the specific cleaning services you request, your property type (residential or commercial), specific cleaning instructions, preferences, and feedback.
- Website Usage Data: When you visit cleaningthetwinsfl.com, we may automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, and how you interact with our site. This helps us improve our online platform.
How We Use Your Information
The information we collect is used to provide, maintain, and improve our high-quality cleaning services and to communicate with you effectively.
- To Provide and Manage Services: To schedule appointments, perform the requested cleaning services (residential, commercial, deep cleaning, etc.), process payments, and manage your account.
- Communication: To respond to your inquiries, provide customer support, send service confirmations, updates, and reminders. We may also send you information about promotions or new services that might be of interest to you, always giving you the option to opt-out.
- Improvement of Services: To understand how our services are used, gather feedback, analyze trends, and identify areas for improvement in our offerings, customer satisfaction, and website functionality.
- Security and Fraud Prevention: To protect our services and users from fraudulent activities and to ensure the security of our systems.
Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you, such as payment processors, scheduling software, or IT support. These parties are bound by strict confidentiality agreements and are only permitted to use your information for the specific purpose for which it was shared.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes using secure servers, encryption, and access controls. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure.
Your Data Protection Rights (GDPR)
In accordance with privacy regulations, you have specific rights regarding your personal data:
- The Right to Access: You have the right to request copies of your personal data. We may charge you a small fee for this service.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us at [email protected] or by phone at 561-671-0853.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We advise you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- By mail: Cleaning The Twins, 3825 S 57th Ave, Greenacres, FL 33463
- By phone: 561-671-0853
- By email: [email protected]